Accounts/Billing
Dashboards
- How do I update my Beams and Chatkit account email address?
- How do I update my Channels account email address?
- How can I add teammates as collaborators to my Channels app?
- Why can't i log into the Channels dashboard after signing up for Chatkit or Beams?
- How do I transfer app ownership from one Channels account to another?
- How can I delete my Channels account?
Billing
- Can I switch to invoice billing for my Product subscription?
- How can I change the account name or billing address that appears on my Channels statement?
- Can I pay for Channels via Paypal?
- Can I pay for Channels using Amex?
- How can I get the billing statements for my Channels account?
- How can I update my billing details for Channels?
Plans
- I have upgraded my Channels collaborator account instead of the app owner account, what now?
- How can I downgrade my Beams plan?
- How can I downgrade my Chatkit plan?
- How can I upgrade my Beams plan?
- How can I upgrade my Chatkit plan?
- How can I upgrade my Channels Plan?
Legal
Channels
Limits
- How can I add other contacts to my Channels limit notifications?
- Why is the Channels connection count in the dashboard is much higher than the user counting in Google Analytics?
- How are connections counted?
- How is my message count calculated in Channels?
- When are "Your account has hit its usage limits for today" emails triggered?
- Why do my Channels metrics graphs and stats numbers show different values?
Connecting
- What Content Security Policy (CSP) do I need for Channels?
- How can I turn off Stats collection in Channels?
- How can I stop Channels users going offline for an instant when they navigate between pages?
- Do you plan to add a connection timeout feature to the Channels pusher-js client library?
- Managing Channels keys in Mobile Apps
- What ports do I need to open in my Firewall to allow Channels to connect?
Subscribing
Webhooks
- What WebSocket Protocols does Channels support?
- Can you give me a list of IPs that Pusher Channels webhooks will be sent from?
- Why is my server not receiving webhooks Channels?
- How can my server be notified when users join or leave a presence channel?
- Why am I receiving "WebSocket is closed before the connection is established" error messages?
Presence
Events
- How do I implement message (event) history for Channels?
- Why don't messages arrive in order?
- How do I trigger an event from a Bash shell script?
- Does Channels store a history of events and messages?
- How do I enable Client Events within my Application?
- Does Channels Guarantee Message Delivery to Clients?
Troubleshooting
- My Channels application is encountering an error code, what does this mean?
- Why does my Channels event report error "The 'pusher' namespace is reserved for internal usage"?
- What is meant by Channels error 4200?
- How can I investigate why Channels messages are not being received by clients?
- Reporting Bugs and Technical Issues
- How can I use the Channels debug console and event creator?