We have an end-to-end monitoring systems for any unusual behaviour on every cluster. As soon as we notice anything we provide updated statuses on the issue here: https://status.pusher.com/
If you found no information on this page and you’re experiencing API timeout errors persistently for a few hours, please submit a ticket with this information:
- Where are the servers receiving the timeouts physically located?
- What cluster are you connecting to?
- Are the timeouts happening consistently, are they intermittent, or was it an isolated incident?
- What kind of API call timed out?