Why are my Chatkit webhooks being disabled?

If your server fails to reply with the expected response, we will retry the webhook request up to four times – first after 10 seconds, then a further 30 seconds, a further 120 seconds, and finally a further 300 seconds.

If after four retries (five attempts total) we still don’t receive the expected response your webhook will be marked inactive and no further requests will be attempted until it is marked active again. A webhook can be marked active in the dashboard.
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