Accounts/Billing

Account Information

• Information on Chatkit retirement
• How we’re taking care of your realtime infrastructure - Covid-19
• How will my Chatkit app behave once Chatkit is decommissioned?
• Chatkit Decommissioning FAQ
• Information on Chatkit customer migration

Dashboards

• How to generate a Chatkit data export
• How can I reset my password for the Beams dashboard?
• How can I reset my password for the Channels dashboard?
• What should I do if I can't sign in or sign up to the Beams dashboard with my Google or Github account?
• What should I do if I can't sign in or sign up to the Channels dashboard with my Google or Github account?
• How Can I Add Collaborators To My Beams Instance?

See all 13 articles

Billing

• My credit card has been declined
• Can I switch to invoice billing for my Product subscription?
• How can I change the account name or billing address that appears on my Channels statement?
• Can I pay for Channels via Paypal?
• Can I pay for Channels using Amex?
• How can I get the billing statements for my Channels account?

See all 7 articles

Plans

• I have upgraded my Channels collaborator account instead of the app owner account, what now?
• How can I downgrade my Beams plan?
• How can I upgrade my Beams plan?
• How can I upgrade my Channels Plan?
• How does my Channels plan level affect the limits of my apps?
• How can I downgrade my Channels plan?

Legal

• How can I comply with HIPAA when using Pusher Beams?
• What hosting provider/s and other subprocessors does Pusher use?
• Where can I find your cookie policy?
• Does Pusher track and use IP addresses?
• How can I comply with HIPAA when using Pusher Channels?
• Can I sign a DPA with Pusher?