Accounts/Billing

Account Information

• How we’re taking care of your realtime infrastructure - Covid-19

Dashboards

• How can I reset my password for the Pusher dashboard?
• How Can I Add Collaborators To My Beams Instance?
• How do I update my Pusher account email address?
• How can I add teammates as collaborators to my Channels app?
• How do I transfer app ownership from one Channels account to another?
• How can I delete my Pusher account?

Billing

• How can I update my billing details for Beams?
• My credit card has been declined
• Can I switch to invoice billing for my Product subscription?
• How can I change the account name or billing address that appears on my Channels statement?
• Can I pay for Channels via Paypal?
• Can I pay for Channels using Amex?

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Plans

• I have upgraded my Channels collaborator account instead of the app owner account, what now?
• How can I downgrade my Beams plan?
• How can I upgrade my Beams plan?
• How can I upgrade my Channels Plan?
• How does my Channels plan level affect the limits of my apps?
• How can I downgrade my Channels plan?

Legal

• How can I comply with HIPAA when using Pusher Beams?
• What hosting provider/s and other subprocessors does Pusher use?
• Where can I find your cookie policy?
• Does Pusher track and use IP addresses?
• How can I comply with HIPAA when using Pusher Channels?
• Can I sign a DPA with Pusher?