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  3. Troubleshooting

Troubleshooting

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  • Why am I seeing the error "There was a problem creating your WebHook, please try again" when trying to add a Channels WebHook?
  • What can I do if my Channels instance is deallocated?
  • My Channels application is encountering an error code, what does this mean?
  • Why does my Channels event report error "The 'pusher' namespace is reserved for internal usage"?
  • What is meant by Channels error 4200?
  • How can I investigate why Channels messages are not being received by clients?
  • Reporting Bugs and Technical Issues
  • How can I use the Channels debug console and event creator?
  • We are seeing timeouts from the Pusher Channels API
  • How can I perform connectivity diagnostics for my version of pusherjs?
  • How can I debug my Channels webhooks?
  • Why am I receiving the 'Invalid key in subscription auth data' error?
  • I receive "Invalid signature: Expected HMAC SHA256" error – what is that?
  • Why don’t I receive notifications when my IOS or Android Channels app is in the background?
  • Why can't I connect to Channels
  • What is meant by Channels error 1006?
  • Why am I receiving error "Pusher : error : Unsupported event received on socket <event_name>"?
  • Why is my user stuck in a Presence Channel?
  • Why am I seeing errors in my browser console saying that I can’t reach stats.pusher.com?
  • How does Pusher Channels protect against denial-of-service attacks?
  • What can cause 401 Unauthorized from the Channels REST API?
  • What does the "Unsupported event received on socket <event_name>" error mean?
  • What does the Timestamp expired response from REST API mean when triggering an event?
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